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  1. Ritual Help Centre
  2. Help with Past Order

Help with Past Order

Food Experience

  • Missing item
  • Missing topping
  • Wrong order
  • Poorly made or low quality
  • My notes were ignored
  • Poorly packaged

Pickup experience

  • My order was late but I picked up my order
  • I left without picking up my order
  • I had a confusing pickup experience
  • Store was closed
  • I couldn't find the store
  • Rude staff
See all 7 articles

Order Cancellation

  • Ordered at the wrong location
  • Order is taking longer than expected
  • Store was closed
  • Expected delivery
  • Duplicate order
  • Couldn't find store
See all 7 articles

Promotions and Rewards

  • My sign up promo was not applied
  • My Loyalty+ stamp was not applied
  • My Gift was not applied
  • My reward points was not issued
  • Other promotion was not applied

Payment

  • I want to change my payment method
  • My company credit voucher was not applied
  • Ritual's prices are higher than in-store
  • Request an order receipt

Piggyback

  • I never got my Piggyback order
  • I didn't know I offered Piggyback
  • I didn't know I joined a Piggyback order
  • I was not provided with all the Piggyback orders
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