What service fees may apply to my order?
When you order on Ritual, a small fee ranging from $0.15 to $0.99 is applied to orders under $30 and a $1.99 fee for large orders above $30. This fee will not apply to customers using Ritual for Companies and charges will be displayed before you check out so you are able to see where your money is going.
Why are there service fees?
Over the last few years, an increased financial burden has been placed on local restaurants. As a result, many restaurants have resorted to marking up their menu prices on third-party ordering apps to offset some costs. At Ritual, we want you, our customers, to pay the in-store price instead of the inflated price found on most other apps.
To do this, we are working directly with restaurants to offset their financial burdens so that they can keep offering you the lowest menu prices. This small fee will allow us to share the cost between restaurants and customers to run operations, provide great customer support and continuously improve the products and services we provide. We believe that having a transparent cost for our service is better than hiding it in inflated prices.
Ritual Price Commitment
While Ritual does not mark up menu prices, our restaurants are able to configure their menu and prices. Though infrequent, customers have reported instances of price markups. Feedback from our customers is an important way for us to identify and resolve these issues. If your order costs more than the price displayed in the restaurant, please submit a picture of the store menu through our in-app help or online at contact.ritual.co and we will credit you the difference and work with the restaurant to resolve the pricing discrepancy. Read more about our Commitment to Fair Pricing here.
Thank you for choosing Ritual and supporting local restaurants.