To place an order, please follow the steps below:
1. Find the restaurant: Tap the restaurant’s name to open the menu, then select the items you'd like to order and add them to your cart by clicking “Add to cart”.
2. Place the order: Once you have everything you’d like to order in your cart, click “Place Order”. We'll send the order to the restaurant and then they will tell us how long it will take to prepare the order. We'll let you know what time it will be ready, and when you should start walking over.
*If restaurants are busy, they may say that the order will take longer than normal. However, this will usually change dynamically throughout the day, in the time listed in your checkout cart.
When you're picking up from a restaurant for the first time, we'll send you an SMS message with pickup instructions as each restaurant is different. You can also find these details in-app under the "Order In Progress" banner > "Directions."
Typically, you'll be able to spot the Ritual pickup area by looking for our Ritual sign. If there is ever a case where it is unclear on where to pick up your order, please ask the staff working at the restaurant and they should be able to help you.