We're so sorry for the confusion here. Ritual lets you skip the wait and enjoy rewards at the best restaurants and coffee shops in your city. With the Ritual app, ordering and picking up takeout is effortless. Currently, orders placed through the Ritual phone app are pick-up only but you can join your team in the “My Team” tab to get your order picked up by one of your team-mates.
Here are some steps you can take if you are unable to pick up your order because you were expecting delivery:
1. Call the restaurant where you placed the order as soon as possible and cancel the order. You can find their phone number on your order receipt in-app.
2. If they agree to cancel the order, please let us know by writing in with details and attach a screenshot of the call log showing the time of the cancellation call.
Please understand that cancellations can be challenging due to our system, which prepares orders as soon as they are accepted. For this reason, we may not be able to cancel orders once food preparation has begun. However, there is a cancellation button available in the app for a short period to cancel your order.