Account, Promo, and Payment

Payment issues & questions

• I want a receipt for my order
• I was charged for an order that wasn't fulfilled
• Using Apple Pay
• I couldn't add my credit card
• I haven't received my refund yet
• I would like to switch a payment to another card

Using promos and credits

• My promo code was not applied
• I referred a friend and didn't receive a bonus
• Where can I find my point or credit balance
• How do I exchange points for credits

Account Options

• Updating my profile information
• I can't update my phone number or email
• Manage email and notification settings
• Deactivate account

Signup issues

• Why should I add a selfie?
• I can't sign up with my email address
• I can't add or verify my phone number