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  1. RITUAL Help Centre
  2. Account, Promo, and Payment

Account, Promo, and Payment

Payment issues & questions

  • I want a receipt for my order
  • I was charged for an order that wasn't fulfilled
  • Using Apple Pay
  • I couldn't add my credit card
  • I haven't received my refund yet
  • I would like switch a payment to another card

Using promos and credits

  • My promo code was not applied
  • I referred a friend and didn't receive a bonus
  • Where can I find my point or credit balance
  • How do I exchange points for credits

Account Options

  • Updating my profile information
  • I can't update my phone number or email
  • Manage email and notification settings
  • Deactivate account

Signup issues

  • Why should I add a selfie?
  • I can't sign up with my email address
  • I can't add or verify my phone number
RITUAL Help Centre