Help with Past Order

Food Experience

• Missing item
• Missing topping
• Wrong order
• Poorly made or low quality
• My notes were ignored
• Poorly packaged

Pickup experience

• My order was late but I picked up my order
• I left without picking up my order
• I had a confusing pickup experience
• Store was closed
• I couldn't find the store
• Rude staff

See all 7 articles

Order Cancellation

• Ordered at the wrong location
• Order is taking longer than expected
• Store was closed
• Expected delivery
• Duplicate order
• Couldn't find store

See all 7 articles

Promotions and Rewards

• My sign up promo was not applied
• My Loyalty+ stamp was not applied
• My Gift was not applied
• My reward points was not issued
• My 10% off discount was not applied
• Other promotion was not applied

Payment

• I want to change my payment method
• My company credit voucher was not applied
• Ritual's prices are higher than in-store
• Request an order receipt

Piggyback

• I never got my Piggyback order
• I didn't know I offered Piggyback
• I didn't know I joined a Piggyback order
• I was not provided with all the Piggyback orders