Past Order Issues

Order issues

• My order was missing a topping
• My order was missing an item
• My order was made incorrectly
• My notes were ignored
• The portion amount was not as expected
• My order was poorly made or of low quality

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Pickup & store experience

• My order was late but I picked up the order
• I left without picking up my order
• My order was prepared early
• I had a confusing in-store pickup experience
• The staff were rude or unhelpful
• My order was poorly packaged for pickup

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Promo issues

• My promo code was not applied
• My Loyalty+ stamp was not applied
• I was referred by a friend and I didn't receive a sign up bonus
• My 10% discount did not apply to my order

Piggyback order issues

• I didn't know I offered a Piggyback group order
• I waited too long for the Piggyback guest orders
• I was not provided with all the Piggyback orders
• How do I find the Piggyback guests?
• I never got my Piggyback order
• How do I find my Piggyback order?

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Payment issues

• I would like to switch a payment to another card
• How long does it take for my refund to be processed?

Menu feedback

• Ritual's prices are higher than in-store
• The menu is missing an item that's available in store
• The description of my item wasn't what I got
• An item says out of stock, but it's available in store
• Other menu issue

I would like to cancel my order

• I would like to cancel my order
• I ordered to the wrong location
• I expected delivery
• My order is taking longer than expected and I would like to cancel my order
• I double ordered and I would like to cancel my order
• The store was closed

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I have a different past order issue

• I have a different past order issue