Please confirm on your order receipt that the discount was not applied to your order. In the Ritual app, head to the "More" tab > click "Past Orders" > click "Receipt." Once you have confirmed that the 10% off discount was not applied, please let us know which order you are referring to and we will determine if your order is eligible for the discount.
Please note that the 10% discount is valid for 24 hours after it is issued. The maximum discount that you can receive is $3 off on an order. The discount is not stackable with any other reward or promotion, so it cannot be combined with any other offers.