We are sorry to hear that happened! A restaurant may reject or cancel your order if they run out of the item ordered or if they are experiencing a higher volume of orders. You will not be charged if a restaurant cancels your order. Please allow 3-5 business days for any payment adjustments or refunds to be reflected on your statement for rejected or canceled orders.
iDEAL and GiroPay charges are initiated through Stripe, our third-party payment processor, which reserves the funds for your order with every attempt, successful or not, and will be listed as a withdrawal on your bank statement.
In the instance your order is not successful, your charge will not be captured and the funds will be returned to your account.
If the refund does not release on your statement in 3-5 business days, please contact us from your initial support ticket and we’d be happy to look into this for you!