When you're picking up from a restaurant for the first time, we'll send you a SMS message with pickup instructions as each restaurant is different. You can also find these details in app under the "Order In Progress" banner > "Directions&ruby.
Typically, you'll be able to spot the Ritual pickup area by looking for our teal Ritual sign. If there is ever a case where it is unclear on where to pick up your order, please ask the staff working at the restaurant and they should be able to help you. If you are still having trouble, reach out to us at firstname.lastname@example.org and we will do our best to make things right for you.