We're sorry to hear that the order you received was poorly packaged. We're continuously working with restaurants to come up with ways to help them improve their operations, and we'd love to pass along your feedback to ensure orders are being appropriately packaged.
If you find that your order is poorly packaged, there are a few steps you can take:
1. If you're able to, contact or return to the restaurant as soon as possible to let them know that the order was poorly packed. Our partners are usually happy to provide a solution.
2. If you're unable to contact the restaurant or if they are unable to provide a solution, please let us know by writing in with a photo of the received order.
For poorly packaged orders, please let us know within 7 days of your order date for the best support experience. After this time frame, we may be unable to provide the best resolution