iDEAL or GiroPay charges are initiated through Stripe, our third-party payment processor, which reserves the funds for your order with every attempt, successful or not, and will be listed as a withdrawal on your bank statement. Please allow 3-5 business days for any payment adjustments or refunds to be reflected on your statement.
In the instance your order is not successful, your charge will not be captured and the funds will be returned to your account.
If the refund is not reflected on your statement in 3-5 business days, please let us know below and we’ll happily look into it for you!