We’re sorry for any inconvenience caused by a delayed order. The Ritual app provides an estimated time for your order, but sometimes there could be equipment issues or an increase in orders that can lead to longer wait times.
Here are some steps you can take:
1. Call the restaurant where you placed the order as soon as possible and cancel the order. You can find their phone number on your order receipt in-app. If you have arrived in-store, kindly notify the restaurant staff about your order cancellation request.
2. If they agree to cancel the order, please let us know by writing in with details and attach a screenshot of the call log showing the time of the cancellation call.
Please understand that cancellations can be challenging due to our system, which prepares orders as soon as they are accepted. For this reason, we may not be able to cancel orders once food preparation has begun. However, there is a cancellation button available in the app for a short period to cancel your order.