If you place an order that doesn’t go through successfully, you may see a line-item on your credit card statement that suggests that you were charged.
This is called a pre-authorization - a common payment processing step used by many corporations and establishments, such as Uber, Airbnb, and at gas stations. This is simply a hold placed on your account prior to processing, in the event that the transaction is successful. This is not a charge, but it merely ensures that your account can cover the cost of the order, and helps prevent any overage charges.
It usually takes between 3 to 5 business days for this amount to be released. Visa Debits will generally take a bit longer to process so it might take up to 10 business days.
If you have any questions about this, don’t hesitate to write to us directly at firstname.lastname@example.org